Search

Medical emergency on the train? Greater Anglia and East of England Ambulance Service say do no pull that chord

A still from a video advising train passengers not to pull the chord in case of a medical emergency. Image: Greater Anglia

A still from a video advising train passengers not to pull the chord in case of a medical emergency. Image: Greater Anglia

Archant

Rail passengers are being asked not to pull the emergency cord if there is a medical emergency on board a train.

Train company Greater Anglia and the East of England Ambulance Service NHS Trust (EEAST) have just agreed a new process for their control rooms to work together to go to the aid of sick passengers as quickly as possible.

If a passenger pulls the emergency cord, the train might stop between stations and become inaccessible for a conventional ambulance.

Medical help will arrive more quickly at a station, where the passenger can be taken off the train and treated.

Richard Dean, train service delivery director at Greater Anglia, said: “This is the first time we’ve worked in this way with the East of England Ambulance Service. I’m sure this new way of working will be much better for all of our customers – those who fall ill as well as those caught up in consequent delays.”

More advice on what to do in an emergency

In case of a medical emergency, passengers should also alert any staff on board or contact Greater Anglia via Twitter.

When the train arrives at the next station, unless staff are already dealing with the ill person, passengers should alert the station staff. The ill passenger should be helped off the train.

Greater Anglia control staff will liaise with the ambulance service to work out the best place to take the ill passenger off the train, taking into account access and availability and location of ambulance staff.

Pulling the emergency cord or pressing the emergency button to stop the train not only means that the ill passenger has to wait longer for medical assistance, but it also causes delays to the train service, which can sometimes lead to people on other delayed trains becoming ill.

Last year, trains were delayed by the equivalent of seven days due to passengers becoming ill on trains on the Greater Anglia network.

Gary Morgan, deputy director of service selivery for EEAST, said: “During a life-threatening emergency it is important to stay calm and take actions that will help the patient. Pulling the emergency cord and stopping the train between stations will make it more difficult for ambulance staff to reach the patient.

“If you call 999 for a medical emergency, please listen to and answer the questions asked by the emergency call handler as this will enable us to send the nearest and most appropriate response and provide advice on what to do until the ambulance service arrives.”

“The ambulance service is for emergencies such as cardiac arrests, patients with chest pain or breathing difficulties, traumatic injuries, severe allergic reactions, chokings, severe burns and unconsciousness.”

Other news

Yesterday, 13:41

EDP winners choose the name for zoo’s sea lion pup

Yesterday, 09:41

Work to improve the Buttercross in Swaffham will modernise the town centre and bring it into the 21st century, the town council clerk has said.

Yesterday, 08:55

In the latest of our profiles on the region’s Young Farmers’ Club members, SERENA CARTER explains how a busy barbecue season has made for a hectic first few months as an apprentice butcher.

Tue, 16:00

The Mayor of Watton has praised the community spirit of the town after her charity ball raised more than £4,000.

Most Read

Tuesday, January 14, 2014

An inspirational young woman who fought off cancer twice in two years and started a trust to help other young people live with the disease has died, aged 22.

Read more
Yesterday, 09:41

Work to improve the Buttercross in Swaffham will modernise the town centre and bring it into the 21st century, the town council clerk has said.

Read more
Swaffham Town Council
Thursday, June 15, 2017

Many have dreamed of becoming a lord or lady of the manor and now for some it could become a reality.

Read more
United Kingdom
Thursday, February 6, 2014

It was its down-at-heel aura that first attracted Polly Grieff to the crumbling Old Manor at Saham Toney.

Read more
Yesterday, 08:55

In the latest of our profiles on the region’s Young Farmers’ Club members, SERENA CARTER explains how a busy barbecue season has made for a hectic first few months as an apprentice butcher.

Read more

Local Weather

Heavy Rain

Heavy Rain

max temp: 20°C

min temp: 10°C

Digital Edition

Image
Read the Watton and Swaffham Times e-edition today
E-edition

Show Job Lists

Newsletter Sign Up

Watton and Swaffham Times weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy