Search

Ambulance takeover will shine a light on patient experience

PUBLISHED: 15:39 20 April 2017 | UPDATED: 15:39 20 April 2017

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

EEAST

Patient experience and what is done to improve services will be the focus of the latest ‘takeover’ week by the region’s ambulance service.

Running between Monday and Saturday next week, the East of England Ambulance Service NHS Trust (EAAST) will be sharing information and insight about its patient services and feedback, including the work of staff and volunteers within those clinical teams.

These teams help process information, feedback, and serious incidents which further improve the patient experience and development of staff and volunteers.

In addition, patient and staff stories will be used throughout the week.

Sandy Brown, Director of Nursing and Clinical Quality, said: “This is the first patient takeover week we’ve done, and we want to highlight the significant work done to help patients and their families feedback to the service, what we do with the information, and share first-person perspectives on care and improving services.

“Without knowing about patient experiences, it is harder to make decisions about how we progress – so the more we know, the more it can inform the training, development and education of our teams and the modelling of our service to enhance learning.

“We hope people take time to share the content and consider contacting us if they’ve needed to use the ambulance service recently, and thank everyone who takes the time to do this already.”

The Trust will be using #patienttakeover on social media platforms to promote the week and all of its content, which you can follow on Twitter, Instagram, and Facebook.

Other news

15:52

A festive event is coming to Swaffham in December to celebrate the annual Christmas lights switch on.

13:44

Two people have been taken to hospital after a collision between a truck and a car on the A47, near Mattishall.

Healthcare professionals who used to work at the region’s mental health trust have slammed “rotten foundations” stemming from a radical redesign six years ago.

Jade Brown lost her father when she was just nine years old after a road crash. Here, 20 years on from that terrible day, she tells ANDREW PAPWORTH how she coped with loss at such a young age – and how she is now trying to keep her dad’s memory alive.

Most Read

Thursday, November 9, 2017

A Norfolk law firm has expanded its reach across the county with the opening of its seventh office.

Read more
Fakenham
15:52

A festive event is coming to Swaffham in December to celebrate the annual Christmas lights switch on.

Read more
Town Council
Thursday, February 6, 2014

It was its down-at-heel aura that first attracted Polly Grieff to the crumbling Old Manor at Saham Toney.

Read more
14:29

The Met Office has issued a weather warning for strong winds across the region.

Read more
13:44

Two people have been taken to hospital after a collision between a truck and a car on the A47, near Mattishall.

Read more
Norwich

Local Weather

Overcast

Overcast

max temp: 12°C

min temp: 11°C

Digital Edition

Image
Read the Watton and Swaffham Times e-edition today E-edition

Show Job Lists

Newsletter Sign Up

Sign up to receive our regular email newsletter